Teleflex Sierra Online Store - General Information Page

General Info

About Us

Teleflex Marine is a diversified company that designs, manufactures and distributes quality engineered marine products. The company is focused on innovative solutions in steering, control, cables, hose, switches, engine and drive products. Additional information about Teleflex Marine can be obtained from the company's website on the Internet at www.teleflexmarine.com .

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Contact Us

We are always interested in your feedback and want to assist you in any manner possible. If you would like to contact us, you may do so by phone or email.

By Phone:

Customer Service Department:
Phone # 1-800-790-9592

Returns Department:
Phone # 1-800-790-9593

By Email:
If you would like to email us, please complete and submit the form below.
A response to your submission can usually be expected within 1 business day except in peak season when it may take 1-3 business days. Please also be aware that emails sent over weekends and/or holidays may be delayed.
Items marked with an asterisk are required.
We value your privacy and will never sell your email address. View our privacy policy.
Feedback
Technical support
Order status
Request to return an item
Warranty question
Other

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Shipping

Our standard shipping method is UPS ground. Shipping charges vary by item weight, size and shipping distance.

If you provide us with an email address on your order, we will send you a shipping confirmation email with a tracking number as soon as your order has shipped. You will then be able to track your order through the shipper's website.

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Secure Shopping

We understand how important it is to you to know your credit card and other personal information is safe and secure at all times. That's why we have instituted a wide range of safeguards to protect you. Precautions include using secure servers when personal information is communicated, strict privacy policies, and not storing your credit card data.

We guarantee your information will be kept safe and secure. If ever, for any reason, your data is compromised and any unauthorized charges are placed on your account (which transactions are traceable to a transaction through our store), you will be repaid any charges not covered by your credit card company.

It's simple, your card information is safe with us, or it comes out of our pocket.

Some people ask why they have to enter their credit card number every time they order? We highly value the need to keep your privacy and credit card number absolutely secure at all times. We do not store your credit card numbers, therefore, we ask that you input your credit card number, security code, and expiration date for each order you place.

We see no reason whatsoever to be concerned about putting your card number on our system. However, you always have the option to call us to give us your number directly (Toll free) 1-800-790-9592.

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Product Warranty

Sierra Marine Product Warranty Limited Warranty:

SIERRA INTERNATIONAL INC. ("SIERRA") warrants its products to be free of defects in workmanship and materials for the useful life of the product (the "Warranty"). If a SIERRA product fails to comply with the Warranty, SIERRA will repair or replace the defective product free of charge. The Warranty is subject to the additional terms, conditions and limitations set forth below.

Warranty Claims for Professionally Installed Products:
For any SIERRA product that was originally installed on a vessel by a dealer or other professional installer that fails to comply with the Warranty, in addition to repairing or replacing the product free of charge, SIERRA will also reimburse the customer for reasonable labor charges incurred to replace the product, and reasonable towing and other similar incidental expenses incurred as a result of the failure of the product to comply with the Warranty. Labor will be calculated based on the installer's posted shop rate that is competitive with their local market rates. The original work order along with the original invoice and a copy of the new re-work order must be provided to SIERRA to file a claim for reimbursement of labor expenses. Towing charges will also be paid based on reasonable and customary rates in the local trading area. A copy of the original invoice for the towing service must be provided to SIERRA to file a claim for reimbursement of towing expenses.

ALL PROFESSIONAL INSTALLER WARRANTY CLAIMS MUST BE SUBMITTED IN ACCORDANCE WITH THE FOLLOWING PROCEDURE:

Without Labor Claim- The dealer must return any allegedly defective SIERRA product to the distributor from whom it was purchased for analysis. The product shall be tagged with the SIERRA part number, date of purchase and the alleged cause of failure. The distributor will then forward the product to SIERRA with a request for credit. If SIERRA determines that the part failed to comply with the Warranty and otherwise qualifies for Warranty coverage under the terms hereof, SIERRA will issue credit for the product to the distributor. The distributor will reimburse the dealer. SIERRA will not issue credit for any products that are not returned to SIERRA. Products not manufactured or distributed by SIERRA will be held for disposition for 30 days.

With Labor Claim- All warranty claims for which reimbursement of labor and/or towing expenses is sought are subject to prior authorization. Please call 217-324-9428 to discuss any such claim with a SIERRA representative. In order to process all claims quickly and efficiently, the following must be shipped directly to SIERRA via a traceable and insurable method (i.e. UPS, Federal Express, Registered U.S. Mail, etc.):

  1. The allegedly defective product and any related damaged parts.
  2. A written estimate detailing the following information:
    1. A complete list, including part numbers of all products required for the warranty repair.
    2. The shop labor rate and a breakdown of the time required for the repair.
    3. The year, model and serial number of the warranted engine or drive.
    4. The name and address of the distributor the products were purchased from.
    5. The name, address and phone number of the customer.
  3. The original work order or receipt detailing the initial installation of the allegedly defective product.
  4. Any receipts detailing additional expenses.

Failure to provide required documentation and information may void all or part of the Warranty coverage.

Proof of delivery will be required on all lost shipments.

NOTE: Concerning labor claims on older products that cannot be rectified due to the unavailability of OEM replacement parts; SIERRA reserves the right to extend only the market value of the OEM product.

Limitations:

THE EXPRESS WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SIERRA does not warrant against, and the Warranty shall be void with respect to, damages or defects arising out of any of the following:

  • improper or abnormal use or handling of SIERRA's products;
  • installation or use of a SIERRA product in a manner that is inconsistent with SIERRA's application information, guidelines, instructions and/or specifications;
  • defects in products or components not manufactured by SIERRA;
  • non-SIERRA made products or components;
  • SIERRA products transferred from a vessel on which they were originally installed;
  • SIERRA products transferred from the engine on which they were originally installed;
  • failure to maintain SIERRA products in accordance with SIERRA's application information, guidelines, instructions and/or specifications;
  • ordinary wear and tear resulting from the operation and/or use of the SIERRA product.
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Return Policy and Process

General Return Policy:

An item(s) may be returned within the first 30 days after the item(s) is shipped to you. Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. A 20% re-packaging fee will apply for damaged product packaging. Merchandise returned after 30 days will be charged a 20% re-stocking fee. Merchandise returned after 90 days will not be accepted.

The Return Process

  1. Contact Customer Service to receive a Return Authorization Number (RA#)
    By phone: 1-800-790-9593
    By email: Email Form
    When requesting a RA# by email, you must include the following information in your email:
    • Your name (first and last)
    • Your phone number (including area code)
    • Detailed product description(s) and/or SKU number(s)
    • Reason for return (don't want, shipping error, etc.)
  2. Once you have the RA#, place the return item(s) in the original packaging with the packing slip, manuals, warranty cards, and all other materials that were shipped to you with the item(s). Merchandise must be in new, unused, and resalable condition.
  3. Write the RA# on a visible area on the outside of the shipping box.
  4. Ship the return item(s) to our warehouse. (Contact Customer Service for the address)
    If the item(s) is received by the warehouse without an RA#, the return will not be accepted
    Use a shipping method that provides tracking information, such as UPS, FedEx, or insured Parcel Post. This is important to ensure the arrival of the return item(s) to where it was shipped from. We will not be responsible for lost or stolen packages.
    1. Products must be received by the warehouse within two weeks of receiving the RA#. After two weeks, returns will not be accepted.
  5. Provide Customer Service with the shipping method, the date the product was shipped back, and the tracking number.

You will receive an email confirming credit when it has been issued. This process can take up to 30 business days from the date the product(s) is received at the warehouse.

Disclaimer

Typographic, photographic, and/or descriptive errors in our content are subject to correction. Product prices are also subject to change without notification. If you note any errors on our site, please let us know: Email Form

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Back Orders

Although we make every effort to prevent shortages or back orders, occasionally we will run out of stock on one or more items more quickly than anticipated, thereby creating a backorder situation. We will notify you via email of the back order situation and the approximate shipping date in a timely manner.

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Privacy Policy

Overall Privacy Policy

Your privacy is one of our primary concerns. To better protect your privacy we provide this notice explaining our online information practices and the options available to you to govern how your information is collected and used. Our dedication to your privacy means:

  1. We will NEVER sell, rent, or share your email address.
  2. The information we collect is used only within our own organization to improve our services and to better service our client's areas of interest.
  3. If you elect to provide us with additional information (by filling out forms, etc.), we will collect it and only use it to improve our product offerings and services to you.

Detailed Privacy Policy Information Collected

We collect only the domain name, but not the email address of visitors to our Web pages, aggregate information on which pages consumers access or visit, and information volunteered by the consumers, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web pages, used to notify consumers about updates to our Web sites, and used by us to contact consumers for our own marketing purposes or our trusted partners when authorized by the consumer.

Our Commitment To Data Security

Please be assured that we have put in place appropriate security measures and procedures to protect you against the loss, misuse, and alteration of any information we receive from you. In all areas where your information is collected, Teleflex Marine uses industry-standard SSL-encryption to protect data transmissions (more info- link). Persons who supply us with their telephone numbers online may receive telephone contacts from us with information regarding orders they have placed online. Please provide us with your correct phone number.

Our Commitment To Children's Privacy

Protecting the privacy of children is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18 years of age, and no part of our website is structured to attract anyone under 18 years of age.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-800-790-9592, or send us an email: Email Form

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Need Help? Have Questions?

1-800-914-1123